Echn Health Services: Al-Khayer Fadi MD — Establishment and doctor at 460 Hartford Turnpike # A, Vernon, Connecticut.

I am sure Dr. Khayer is a wonderful doctor. Howeve the issue I had was with the Vernon office staff. The woman who answered the phone was very rude. I called to see if they recieved my referral fax from my Gen. doctor. The Dr. Khayer's assistant told me that my file was on his desk and that he reviews the files and then calls you back to say when you can get an appointment with him. I did not hear anything back for two weeks, I called again. At this time the assistant told me that my files were never sent, I was upset and worried my SS# may be on these files and expressed concern that she told me 2 weeks prior that they were on the doctors desk. She told me she never said that and that she didn't have them to call my Gen. doctor back and have them send the files. My Gen. physician's office said the files were faxed and confirmed. My Gen. physican called Dr. Khayer's office at which time Dr. K's assistant was very rude to my Gen. physican claiming I was a liar and that she never told me my files were in his office. My Gen. doctor's office confirmed they were sent. Dr. Khayer's assistant then told my Gen. Doctor's office that I was not allowed to come as Dr. Khayer's patient because I was too much trouble. Then Dr. Khayer's assistant left a voice message on my phone (not realizing my General physician's office called me back and told me what she said). On my voicemail Dr. Khayer's assistant said "Hi we now have your file, it was finally faxed however your general doctor's office said they do not want you to come here and that we cannot see you as a patient.) I still saved the voicemessage and plan to have my general doctor follow up by calling Dr. Khayer. I am now months behind in getting the care I need. Sadly I heard he is a good doctor so I am also missing good health care. I hope this review finds its way to Dr. Khayer so he can hire professional staff members that do not taint his reputation.